Refund and Return Policy

Refunds will be issued for products received incorrectly, or otherwise determined to be unsatisfactory by the customer.  We require the customer to contact our Customer Service Representative (see Terms and Conditions) to request a refund if an item is rejected.  Refunds will be issued following sales department approval.

We will inspect and pack all orders prior to distribution. In the event that product gets damaged during packing, we will provide a store credit to the customer, provided that the damaged goods are returned.  

We are a "harvest to order" food distribution company, and as such are able to provide the freshest product possible.  As such, it may be the case that unforeen harvesting conditions or shortages on the part of our producers may result in the unavailability of a particular item.  In the event that we are unable to fufill a specific product in your order, Local Bound will remove that item from invoicing, and do our best to communicate any "shorts" to the customer as soon as possible prior to delivery.  If you notice any inconsistencies with your invoice vs product received, please contact our customer service number to resolve.

Our goal is to provide the highest quality produce, and we require our producer to deliver market-grade products. The customer understands that since our farmers do not use pesticides or herbicides, fruits and vegetables may not always look "perfect," and consider that when requesting refunds. 

All orders submitted must be paid for, pending any adjustments or refunds required.